What we promise, and what we don't

The search

A search costs a flat fee from $1,995, quoted before you start and never a percentage of anyone's salary. Submitting a brief costs nothing, and running the search costs you nothing— we complete it and show you your finalists in full first. The fee becomes due only when you ask to be introduced to someone on your shortlist, and is invoiced then.

What we deliver: sourcing, structured screening with a graded work sample, a second written interview for finalists, a human quality pass, and a private shortlist of up to three finalists with their scores, answers, and work samples. Typical time from confirmed brief to shortlist is two to three weeks; that's a realistic expectation, not a contractual deadline — some roles and salary bands take longer, and we'll tell you when that's the case.

The free re-run

If no finalist on your shortlist clears your bar, say so instead of requesting introductions: you owe nothing, and we run the search again once, free. Tell us within 30 days what missed and why — that feedback is what makes the second search better than the first.

Who employs your hire

You do — directly. We are a matchmaking service, not an employer, staffing agency, or payroll provider. We never pay your hire, set their hours, or take a cut of their salary. You agree terms with them directly and are responsible for classifying and engaging them lawfully in their country; our compliance guide is general information, not legal advice.

The Success Plan

Optional, $99 per month per hire, cancel any time. While the plan is active it includes:

Lifetime replacement — if your hire leaves for any reason while the plan is active, we run a full replacement search at no charge. Conditions, stated plainly: coverage exists only while the subscription is active and ends when you cancel; one active replacement search at a time; the replacement uses the same role brief unless you update it; and it covers the hire being replaced, not additional headcount.

Monthly check-ins — a short pulse to you and your hire, summarized for early warning. Your hire's answers are confidential from you: we share patterns and problems, not their verbatim words. That confidentiality is what makes the answers honest and therefore useful.

Refunds

Nothing is charged before you request introductions, so there is normally nothing to refund. If you do pay and we then fail to deliver the introductions, you are refunded in full. Once introductions are made the fee is earned, and the remedy for an unsatisfactory shortlist is the free re-run above — which you take instead of paying, not after. Success Plan months already begun are not pro-rated; cancelling stops all future charges immediately.

Candidates never pay

We charge candidates nothing, ever — no fees, no deposits, no training costs, no salary deductions. Finalists are paid by us for the sample work we ask them to produce. If anyone claiming to represent Rolemote asks a candidate for money, it's fraud; tell us at hello@rolemote.com.

The honest limits

We screen carefully and document what we find, but we don't guarantee any hire's future performance — no one honestly can. We're liable for delivering the search we sold you and the remedies named above, not for business losses arising from an employment relationship we aren't part of. If we ever can't deliver, we refund; that's the ceiling.

Questions about any line here: hello@rolemote.com. We'd rather explain a term than have you agree to something you haven't read.